These terms and conditions set out the full and complete service agreement (the “Agreement”) between you (the “Customer”) and Pro-Cleaned Pty Ltd (“Pro-Cleaned”) of PO Box 120 Caulfield South 3162 Melbourne VIC, for the provision of cleaning services.
It is important to completely understand the following terms as by using Pro-Cleaned’s services constitutes the full acceptance of these Terms and Conditions.
The Customer represents and guarantees that:
If a Cleaner fails to attend the Premises within 1 hour of the Service Time and without adequate and verified reason for the delay or failure to show, then Pro-Cleaned will provide the Customer with either:
If the Customer is dissatisfied for any reason with the Service provided, it must inform Pro-Cleaned within 24 hours of completion of the Service or subject to Customer inspection.
Pro-Cleaned prides itself on exceptional customer service and will respond as fast as reasonably possible. It is at the discretion of Pro-Cleaned as to whether there are any alterations, refunds or remedies to be undertaken as a result of the complaint.
If in the event that the premises is unable to be accessed preventing the schedule of Service, then Pro-Cleaned will charge the minimum fee of 2 hours of cleaning (including GST) for the cost of administration and travel expenses.
Pro-Cleaned reserves the right to update or modify these terms and conditions at any time without prior notice, and may do so by publishing an updated agreement on its website. Each updated agreement will take effect 24 hours after it has been published on the website.
The Customer and Pro-Cleaned acknowledge and accept that this Agreement shall be construed and interpreted in accordance with the laws of Victoria and both agree to submit to the exclusive jurisdiction of the courts of Victoria in the event of any dispute.
The Customer agrees that if any term or provision is held invalid, void or unenforceable, then that provision will be considered severable and the remaining terms and provisions shall continue to be binding.